Processing Time

• Orders are processed within 1–2 business days.
  
• You’ll receive a shipping confirmation email with tracking once your order is on its way.
  

Shipping Methods & Rates

• Standard Shipping: 3–5 business days — FREE on orders $120+.
  
• Expedited Shipping: 2–3 business days, calculated at checkout.
  

Local Pickup

• Select “Local Pickup” at checkout to pick up from our Fort Worth boutique. You will receive an email when your order is available for pickup.

Eligibility

• Returns are accepted for store credit only on full-priced clothing and shoes (excluding seasonal items).
  
• Items must be unworn, unwashed, in original condition, with tags attached.
  
• Returns must be postmarked within 14 days of delivery. Unfortunately, we cannot accept returns after this window.
  

How to Start a Return

• Begin your return using our Return Portal HERE.
  
• If return coverage was purchased at checkout, return shipping is covered. Otherwise, the customer is responsible for return shipping costs.
  
• Local customers may drop off returns free of charge at zip code 76107.
  

Final Sale Items

• ALL jewelry, handbags, beauty, home goods, intimates, and sale items are FINAL SALE.
  
• Sale clothing and shoes may be exchanged for a different size of the same item (if available).
  

Damaged or Defective Items

• We thoroughly check all products, but if you receive a damaged or defective item, please notify us within 3 days of delivery with photos so we can make it right.
  

Restocking Fee

• Customers who exceed a 20% return rate will have a 15% restocking fee applied to future returns.

Need help with an order? Contact us anytime at support@worthandgray.com — we’re happy to help!